Navigate Aeries with Confidence

Please note: If you are a parent or student looking for academic or personal information, you will need to contact your school or district.

Aeries does not have access to any student data.

If you’re another Aeries user, this page offers some handy links to support resources.

Log-In to Aeries Support for Documentation and Resources

Parents & Students

Our Products are used by Schools and Districts whom we support with training, resources, and platforms.

If you need specific help with student data, including grades, attendance, or schedules. For information regarding sensitive pieces of information such as student data, including grades, attendance, or schedules, we recommend contacting your district or school.

Information for Parents

Information for Students

Trying to Reach a Specific Team?

General Questions

Do you have a question that was not addressed yet? We’d love to help! Please be sure to include detailed information about your request so that we can best assist you. Contact us at info@aeries.com.

Sales

Are you interested in learning more about how Aeries can support your district? Request more information by filling out our Contact Sales form, or contact our Sales team by email at sales@aeries.com.

Support

The Aeries support portal has a wealth of information to many common, and even uncommon questions about Aeries! We recommend making use of the in-product Resource Hub to help guide you to additional documentation, training, and resources. If you don’t find what you need, please submit a support request through our support center.

Check it out here

Account & Billing

If you are a current customer who needs assistance with payments or billing, please contact ap@aeries.com.

Training

Want to learn more about training courses offered by Aeries? Send us a message at training@aeries.com or visit Training

Business Development

Are you an EdTech service provider that would like to partner with Aeries?

Connect with our Partnerships Team at partnerships@aeries.com or visit Partners.

Customer Help Desk

If you’re working at a school or district using Aeries, can open a support ticket on our portal to get in touch with our team for focused help. Go to the Aeries ticketing desk

Aeries Academy

Learn Aeries online by enrolling in self-paced courses that help you build Aeries skills. Each course offers an optional exam to certify your Aeries mastery when job-seeking or brushing up.

Go to Aeries Academy.

Aeries Ideas

Suggest and vote on ideas to make your voice heard and help drive the development of Aeries.

Go to Aeries Ideas

Contact Information

Mailing Address

Our offices are located at
Aeries Software
770 The City Drive South, Suite 6500,
Orange, CA 92868

Technical Support for Current Customers

Monday – Friday
7:30 am – 4:30 pm Pacific
Fax: (657) 202-3339

Reminder: this Aeries customer support line does not support parent & student users, who must contact their school directly for assistance with Aeries.

To display the customer support phone number, please type or paste the following into the field below to confirm:

I am not a parent or student user

Aeries Customer Support (toll-free): (888) 324-5363

Thank you for your patience as we receive a high volume of misplaced calls from parents & students during this time.

Visit Aeries Support

Business / Sales / Training

Monday – Friday
7:30 am – 4:30 pm Pacific
Fax: (657) 202-3339

Reminder: this Aeries business/sales/training line does not support parent & student users, who must contact their school directly for assistance with Aeries.

To display the business/sales/training phone number, please type or paste the following into the field below to confirm:

I am not a parent or student user

Aeries Business / Sales / Training (toll-free): (888) 487-7555

Thank you for your patience as we receive a high volume of misplaced calls from parents & students during this time.

Observed Holidays

Please note that if a holiday falls on a weekend, it will be observed either on the preceding Friday or the following Monday. If you have any questions about our observed holidays, please contact us.