Contact Support or Get In Touch
Need to reach the Aeries team? Here's how to get in touch.
Customer Support
For school and district personnel that need help with Aeries (not for parents & students).
I am not a parent or student userBusiness / Sales / Training
I am not a parent or student userMailing Address
Observed Holidays
Note that holidays that fall on a weekend are observed either the preceding Friday or the following Monday. To clarify specific availability, please contact us.
New Year's Day
Dr. Martin Luther King Day
President's Day
Memorial Day
Independence Day
Labor Day
Veteran's Day
Thanksgiving
Winter Break
-Trying to reach a specific team?
Parents & Students - Need Help with Aeries?
Check out our page with frequently asked questions from parents and students!
Please be aware our support team cannot help parent and student users directly (through phone, ticket, email, or other channel) as our client schools have their own support procedures. You can contact your school directly for assistance with Aeries.
Support
The Aeries support portal has a wealth of information to many common, and even uncommon, questions about Aeries! Check it out here.
If you don’t find what you need, please submit a support request through our support center.
Accounts & Billing
If you are a current customer who needs assistance with payments or billing, please contact ap@aeries.com.
Sales
Interested in learning more about Aeries? Request more information by filling out this form or contact our Sales team by email at sales@aeries.com.
Training
Want to learn more about training courses offered by Aeries? Send us a message at training@aeries.com.
Business Development
Are you an ed-tech service provider that would like to partner with Aeries? Get connected with our Partner team at info@aeries.com.
General Questions
Have a general question for us? Contact us at info@aeries.com.
Aeries User Groups
Communities and resources managed by Aeries users
Customer Moderated Listserv
The Aeries_Talk Listserv is not run by Aeries Software staff. It is moderated by Aeries users and should not be viewed as a mechanism for contacting Aeries Software for Aeries support. It is, however, a useful forum to seek feedback from your fellow Aeries users. To subscribe, please visit https://groups.io/g/AeriesTalk
Aeries Admins Users Group Slack Workspace
Formed by the members of the Network Professionals Forum session at the semi-annual Aeries conferences, the Aeries Admins Users Group (AUG) is run and moderated by Aeries users for general discussion purposes. Discussions are generally focused on project collaboration (crowdsourcing), technical inquiries (SQL, sysadmin, etc.), and policy/procedure management (best practices, data-driven decisions, Analytics, LCAP, etc.).
If you would like to participate in this Slack workspace, please join via the following link: https://bit.ly/2mIkNNL Once you have joined, you can find the workspace at https://aeriesaug.slack.com/ For some help on using slack, please visit https://slack.com/help/categories/360000049043